PI SWIS Support

Novità

Remote Assistance Using 'See What I See' Technology

R-SWIS provides assistance and technical guidance with all tasks regarding system set-up, training, error diagnosis and troubleshooting with the help of the latest technologies.
Using smart glasses, a PI expert virtually looks over your shoulder, whilst you have your hands free and can implement their technical instructions directly.
Automated translation tools let you receive text instructions in a language of your choice. This ensures that you can easily grasp even complex issues.

PI 'See What I See' (SWIS) Remote-Support

PI SWIS provides efficient customer support that directly gets to the root cause of an issue, quicker than ever before. For this, PI provides you with a pair of smart glasses, with carry case and the cables required for the connection to your smartphone. Thanks to this smart tool, tasks such as system set-up, customer training, error diagnosis and troubleshooting can be performed at high level, without a PI service team member having to travel to the customer site.

Requirements for using the SWIS service

Android smartphone with Android 8 or higher with USB type C connector or iPhone from version 8 with iOS 12.0 or higher
Simply download the PI support app to your smartphone, and you can use the SWIS service right away.

Scarica il datasheet Vai alle Specifiche

Datasheet

Versione / Data

2022-01-27

pdf - 135 KB

Versione / Data

2022-01-27

pdf - 138 KB

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Vai alla quotazione / ordine

Ask for a free quote on quantities required, prices, and lead times or describe your desired modification.

R-SWIS2 Novità!

2 years remote assistance and support with SWIS technology. Equipment provided is a pair of smart glasses, protective case and a docking unit ready to connect to your smartphone. Also included is a two hour remote session to show you the handling of the smart glasses.

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R-SWIS3 Novità!

3 years remote assistance and support with SWIS technology. Equipment provided is a pair of smart glasses, protective case and a docking unit ready to connect to your smartphone. Also included is a one day remote support session with a PI expert: Half a day setting up your system and handling the smart glasses, and half a day user training.

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0039 02 665 011 01 info@pionline.it

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